General Questions
1. What services does Oneway Funerals offer?
Oneway Funerals provides comprehensive funeral services, including funeral planning, burial and cremation services, transportation, floral arrangements, catering, and family support.
2. Where is Oneway Funerals located?
Our main office is in Johannesburg, and we are expanding to KwaZulu-Natal (KZN), including Pietermaritzburg, Ladysmith, and Durban. We offer services nationwide.
3. How can I contact Oneway Funerals?
You can reach us through our website www.onewayfunerals.co.za, social media (Facebook, Instagram, TikTok, Twitter, and Google Business), or by visiting our office.
Funeral Policies & Plans
4. What funeral policies do you offer?
We offer a range of funeral policies for individuals, families, and groups, including coverage for extended family members.
5. How do I apply for a funeral policy?
You can apply online, visit our office, or contact us for assistance.
6. What documents are required to apply for a funeral policy?
You need a valid ID, proof of address, and beneficiary details. Additional documents may be required based on the policy type.
Claims & Payouts
7. How do I submit a claim?
You can submit claims online, visit our office, or contact our support team for guidance.
8. What is the claim processing time?
Claims are typically processed within 48 hours, provided all necessary documentation is submitted.
9. What documents are needed for a claim?
A death certificate, the deceased’s ID, and policy details are required. Our team will guide you through the process.
Voucher System
10. How does the Oneway Funerals voucher system work?
Our voucher system provides funeral-related expense support in partnership with retail stores for groceries, catering, and burial items.
11. Where can I redeem Oneway Funerals vouchers?
Vouchers can be redeemed at partnered retail stores. Visit our website for a list of participating stores.
Corporate & Group Plans
12. Does Oneway Funerals offer group or corporate funeral plans?
Yes, we provide customized funeral plans for schools, companies, and organizations to increase membership and offer financial security.
13. How can my organization partner with Oneway Funerals?
To explore partnership opportunities, contact us via email or phone. We are open to collaborations with organizations.
Payments & Premiums
14. What payment methods are accepted?
We accept EFT, debit orders, and cash payments at our office. You can also manage your premiums through our online portal.
15. What happens if I miss a premium payment?
Contact us as soon as possible to discuss options and avoid policy lapses.
Other Questions
16. Do you offer funeral repatriation services?
Yes, we assist with repatriation to and from South Africa for a dignified process.
17. Can I customize the funeral service?
Absolutely! We work with families to create personalized and meaningful funeral services.
For more details, visit www.onewayfunerals.co.za or contact our support team.